Refund policy

Refund & Return Policy — NailysiaLast updated: September 20, 2026

1. Overview We want you to love your Nailysia press-on nails. If something isn't right, we're here to help.

2. Return Eligibility We accept returns on orders that meet all of the following conditions:

  • The request is submitted within 14 days of the delivery date
  • Items are unused, unworn, and in original packaging with all components intact
  • Proof of purchase (order number or confirmation email) is provided

Due to hygiene reasons, press-on nails that have been applied, worn, sized, or have had the backing removed are not eligible for return.

3. Non-Returnable Items The following are not eligible for returns or exchanges:

  • Used, worn, or applied press-on nails
  • Items marked as final sale or clearance
  • Gift cards
  • Nail tools or accessories that have been opened and used
  • Orders where the return window has passed

4. How to Start a Request Email us at Nailysiaco@gmail.com with subject line "Return Request – Order #[your order number]". Include your order number, item(s), and reason. We'll respond within 2–3 business days.

5. Return Shipping

  • If the return is due to our error (wrong item, defect): we cover return shipping.
  • If the return is a change of mind: return shipping is the customer's responsibility.

We recommend a trackable shipping method. Nailysia is not responsible for return packages lost in transit.

6. Refunds Once your return is received and inspected, we'll notify you by email. If approved, a refund will be issued to your original payment method within 5–10 business days. Original shipping fees are non-refundable unless the return is due to our error.

7. Replacements & Exchanges If you received a defective or incorrect item, we'll send a replacement at no cost, subject to availability. If unavailable, a full refund will be issued. Email us at Nailysiaco@gmail.com with a photo of the issue.

8. Lost, Damaged, or Delayed Packages

Lost Packages: If tracking shows no movement for 7 business days beyond the estimated delivery date, contact us. If confirmed lost by the carrier, we will offer a replacement or full refund.

Damaged in Transit: Contact us within 3 days of delivery with photos of the damage and packaging. We'll arrange a replacement or refund.

Delayed Packages: Carrier delays beyond our control are not grounds for a refund while in transit. If tracking has not updated and the delay is significant, contact us and we'll investigate.

9. Discretion & Final DecisionsNailysia reserves the right to make final decisions on all return, refund, and replacement requests. Each case is evaluated individually.

10. Contact UsNailysiaco@gmail.com